Senior Culture and Arts Officer; SG-18; Item # 176

REGION : NCR; AGENCY :  Cultural Center of the Philippines;

PLACE OF ASSIGNMENT: CCP-Production and Exhibition Department; Venue Operations Division;

POSITION/TITLE: Senior Culture and Arts Officer; SG-18; Item # 176



Education :  Bachelor’s degree relevant to the job

Experience :  2 year of relevant experience

Training :  8 hours of relevant training

Eligibility :  MC 11 s. 96 Cat. II *

*(Civil Service Eligibility obtained by completing one year of Very Satisfactory service under temporary status)



  1. A graduate of Mass/Organizational Communication, Business Management/Administration, Human Resource Management, Psychology/Behavioral Science, Public Administration, Arts Media Studies, or other related courses.

  2. With at least 2 years of relevant experience involving production and events management, customer service, front-of-house/ushering services, leadership and supervision.

  3. With training in emergency evacuation and basic life support, customer service, arts appreciation, personality development, supervisory/leadership, crowd control and management, FOH services and protocol procedures, general course on diplomacy, personality development, production and events management, critical thinking and decision making or other relevant trainings.

  4. With knowledge in project/program management, Philippine arts and culture, technical theater, frontline service, dispute settlement/transactional analysis.

  5. With skills in problem solving, decision-making, time management, customer service, effective communication skills, planning and organization, and critical thinking skills.

  6. Creative and innovative, with attention to details, independent, pro-active, and knows how to multi-task.



Advanced: Leads the conduct of venue operation activities


Intermediate: Applies computer skills in work using MS Office applications


Intermediate: Effectively delivers messages that require some planning for the method used and the possible reception to the message


Advanced: Produces written work from scratch with some guidance while complying to agreed or prescribed standards of communicating within the bureaucracy


Advanced:  Serves as a good role model on professionalism and ethics to staff/peers; anticipates, identifies and manages stakeholders’ standards and requirements towards excellent customer service through improving sense of responsibility, intelligence and skills


Advanced: Leads others in valuing diversity and monitors and adjust own behavior


Advanced: Produces novel, out-of-the-box ideas to improve or replace existing practices and procedures



Venue Operations Management

The ability to manage the booking of the CCP performance venues and other related spaces for rehearsals, performances and other events; and, to provide Front-of-House/Ushering services to ensure a safe and convenient environment for the lessees/venue users and viewing public.


  1. Orients lessees/users on CCP booking/venue policies and procedures. Employs efficient and effective methods or strategies in handling booking disputes, issues or concerns.

  2. Serves as the Secretariat of the Booking and Discounts Committee.

  3. Presides over pre-production and production meetings.

  4. Monitors venues and identifies issues and concerns that need to be addressed.  Recommends alternative courses of action.

  5. Undertakes process documentation and prepares Lease Contracts and End-of-Activity Report per booking transaction.

  6. Operates and regularly updates the information in the Online Booking Homepage.

  7. Acts as the Deputy Manager of the FOH during assigned CCP shows/productions.  Responds readily to emergency/situations based on the CCP Emergency Evacuation Procedure.

  8. Proposes booking system/policy improvements based on current trends, critical incidents and daily operations.

  9. Takes charge of the special projects of the Division (i.e. FOH Apprenticeship Program, Simbang Gabi @ the CCP, etc.)

  10. Conducts research and formulates related policy on Booking and Front-of-House operations.




Applicants are requested to submit the following to the CCP-Human Resource Services Division or email to on or before 28 June 2018:


  1. Letter of application

  2. Fully accomplished Personal Data Sheet (PDS) with recent passport-sized picture (CS Form 212 Revised 2017) which can be downloaded at

  3. Work Experience Sheet which can be downloaded at

  4. Diploma and Transcript of Records (Photocopy and original for verification)

  5. Authenticated copy of the Civil Service Certificate of Eligibility

  6. Certificate of employment (Photocopy and original for verification)

  7. Certificate of training (Photocopy and original for verification)

  8. Performance Evaluation Report  (January–December 2017 with very satisfactory rating) for applicants currently in government service


For Nos.  4, 5, 6 & 7 a review of the existing credentials of internal applicants will be done in coordination with the Human Resource Services Division.